Shipping & Returns
We do our best to fulfill and ship the items in your order to you as quickly as possible. Our typical processing time is 1-2 business days for in-stock items. Some products are produced after purchase which adds another 3-5 business days of production time before shipping.
Email us at firstname.lastname@example.org if your order is time-sensitive. We want you to be satisfied with your order and can provide production details, adjust the shipping method, and substitute another item as needed.
Returns and Exchanges
We want you to be satisfied with your order. Items that have been unopened and unused may be returned within 30 days. Email us at email@example.com and we’ll exchange or refund your item.
Orders with flat rate domestic shipping are mailed with USPS First Class postage. Most orders ship from MA. Delivery times will vary by destination location.
Please be sure to review and confirm your shipping address before checking out to prevent delays or misdeliveries. Though it is rare, if your package has been lost in transit due to a fault of the postal carrier, email us at firstname.lastname@example.org and we will either ship a replacement or issue you a refund.
Can't find your package or the package wasn't delivered on time? Please contact USPS right away. Most issues can be fixed directly with the postal service. Once your package is in USPS hands, it's out of our control. Email us at email@example.com if you need more information to file a claim.
Order Issues/Incorrect Address
We understand that accidents happen when placing an order. Email us at firstname.lastname@example.org and we'll let you know if your order shipped.
For orders that haven't shipped, we'll work with you to make the necessary adjustments to get the order right.
For orders that already shipped, please place a new order and we'll work with you to return, track down, and/or refund the original order.
Damaged during shipping: If your item(s) is damaged during transit, please notify us within five business days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.