Shipping & Returns
The following policies refer to our retail sales policies. Wholesale customers, please read our Wholesale Terms & Conditions.
We will notify you immediately of items on backorder that may delay shipment.
CANCELLATIONS & RETURNS
You must submit cancellations or changes within 24 hours of placing the order, or you may incur a restocking fee of up to 20% for restocked items. We accept returns on merchandise that is returned unopened, unused, and in the original packaging.
For orders that haven't shipped, we'll work with you to make the necessary adjustments to get the order right.
For orders that already shipped, please place a new order and we'll work with you to return, track down, and/or refund the original order.
Damaged during shipping: If your item(s) is damaged during transit, please notify us within five business days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.
TURNAROUND TIMES
Please allow up to three weeks for delivery. Most orders ship within a week. Please email us at customercare@bluekitepress.com if you need delivery by a specific date so we can provide production details, adjust the shipping method, and substitute another item as needed.We will notify you immediately of items on backorder that may delay shipment.
CANCELLATIONS & RETURNS
You must submit cancellations or changes within 24 hours of placing the order, or you may incur a restocking fee of up to 20% for restocked items. We accept returns on merchandise that is returned unopened, unused, and in the original packaging.
SHIPPING
Orders ship via USPS, FedEx, and UPS. Email us at customercare@bluekitepress.com to request a preferred carrier, provide an account number to bill directly, or request expedited shipping. Blue Kite Press is not responsible for carrier delays.SHIPPING DELAYS
Please be sure to review and confirm your shipping address before checking out to prevent delays or misdeliveries. Though it is rare, if your package has been lost in transit due to a fault of the postal carrier, email us at customercare@bluekitepress.com and we will either ship a replacement or issue you a refund.DELIVERY ISSUES
Can't find your package or the package wasn't delivered on time? Please contact USPS right away. Most issues can be fixed directly with the postal service. Once your package is in USPS hands, it's out of our control. Email us at customercare@bluekitepress.com if you need more information to file a claim.ORDER ISSUES/INCORRECT ADDRESS
We understand that accidents happen when placing an order. Email us at customercare@bluekitepress.com and we'll let you know if your order shipped.For orders that haven't shipped, we'll work with you to make the necessary adjustments to get the order right.
For orders that already shipped, please place a new order and we'll work with you to return, track down, and/or refund the original order.
Damaged during shipping: If your item(s) is damaged during transit, please notify us within five business days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.